COVID-19 UPDATE | Staff working remotely

March 24, 2020

Like all Victorian businesses, we have now moved our staff to working remotely from their homes as from yesterday.  We are committed to protecting the health and well being of our staff as well as using social distancing to lessen the potential spread of the coronavirus Covid-19.

We will continue to operate our business and provide uninterrupted service to our clients during this time. We have robust business continuity plans in place and we are constantly updating our operations to reflect these.

What does this mean for you our client?
We have moved our communications to phone & email only.  Please leave us a message, the voicemail is being monitored constantly during office hours, one of our staff will return your call as soon as they can, with minimal disruption to you.  Alternatively you can email us on our main email queries@roderick.com.au as this address is also constantly monitored.

Geelong – 03 5226 5999
Werribee – 03 9974 9000
Email queries@roderick.com.au

Cash Payments – As our office buildings are not physically open we will be unable to take cash payments for the time being, we have many other payment methods which you will see listed on your invoice, please call to discuss if you need.

Insurance Documentation – Where possible we will move to email provision of your insurance documents. If you have not had this previously we will be sure to let you know that we have done this.

Can we help?
We are devastated to see the impact the coronavirus outbreak has had on our clients already, we are here to help if we can.
During these unprecedented times we want to reach out and make sure that all of our clients are okay. We will continue to do everything in our power to make life as easy as possible for as long as these challenging times are upon us. We are always available to discuss any matters insurance related or not, please feel free if you are feeling isolated or overwhelmed at any time to call any of us for a chat!
We are ensuring we remain up to date with the latest assistance packages on offer by the State and Federal Governments and we will be communicating that to you as it comes to hand. Please click on the link below to see what options you may be eligible for;

https://www.victorianchamber.com.au/business-support/crisis-information/covid-19-coronavirus-resources#packages

Businesses still open – We can help promote via Social Media.
If your business is still open, we would be happy to share & spread the word.  We have a Facebook Page & Instagram.
Tag us in your posts and we will do the rest.

Roderick Facebook Page
Roderick Instagram

I want to personally reassure you that while the nature of our working relationship may have temporarily changed, our commitment to providing you with our high-quality service remains the same.

Yours sincerely,
Keith Roderick
Diploma of Financial Services  ANZIIF (Snr Assoc). C.I.P.  Q.P.I.B.
Managing Director